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Refund & Cancellation Policy

Effective date: 2026-05-22 Version: 1.1

This Refund Policy explains when and how you can obtain a refund for purchases of the A+ Tool Suite plugin for Autodesk® Revit® (the "Software") from Aedificon AB ("Aedificon", "we", "us"). It forms part of the Aedificon Terms of Service.

The Software is sold and licensed to businesses only. Purchases are processed by Paddle.com Market Limited ("Paddle"), our merchant of record. This Policy applies regardless of whether you purchased through the website at aedificon.ai or via the Autodesk App Store, except where the Autodesk App Store's own terms apply (see §6 below).

1. Summary

You can request a refund within fourteen (14) days of purchase, provided you have not downloaded or activated the Software.
Once the Software has been downloaded or activated on any device, the refund right is forfeited. This is the standard EU rule for digital goods that are made available immediately at the customer's request.
Subscription cancellations can be made at any time and take effect at the end of the current billing period. No pro-rata refund is given for the unused portion of a paid period.
Refunds are processed by Paddle, our merchant of record, back to the original payment method.
This Policy applies to business purchases. Aedificon does not sell to consumers, and the EU consumer-withdrawal regime under Directive 2011/83/EU does not apply.

2. 14-day refund window — initial purchase

2.1 Within fourteen (14) days of your initial purchase of a Subscription License or a Perpetual License, you may request a full refund, provided that:

(a) you have not downloaded the Software; and

(b) you have not activated the Software (no license-activation event has been recorded against your account).

2.2 The 14-day window runs from the date Paddle processed your payment, as shown on the Paddle invoice.

2.3 If you have downloaded or activated the Software, the refund right under this §2 is forfeited. This applies even if the 14-day window has not yet expired. By starting the download or activating the Software, you confirm that you wish to receive immediate access to the Software and that you understand this is the consequence under our Refund Policy.

2.4 The 14-day refund right under this §2 applies only to your initial purchase of a given license type. It does not apply to:

(a) automatic renewals of Subscription Licenses — see §3 below;

(b) upgrades, add-ons, or changes to existing licenses;

(c) the Free subscription (see §5 of the Terms of Service) — it carries no charge, so no refund is applicable to it. A Free subscription never auto-converts to a paid License; moving from Free to a paid plan is a separate, explicit purchase, and that purchase is itself subject to the 14-day refund right in §2.1 on its normal terms.

3. Subscription cancellation and renewals

3.1 You may cancel a Subscription License at any time:

(a) via the self-service account portal at aedificon.ai; or

(b) by writing to billing@aedificon.ai.

3.2 Cancellation takes effect at the end of the current paid billing period. Until the end of that period, your access continues. After that date, the Subscription License will not auto-renew, no further payment will be taken, and the Software will be disabled at the end of the period.

3.3 No pro-rata refund is provided for the unused portion of a paid billing period that is cancelled mid-period.

3.4 Aedificon sends a renewal reminder by email at least thirty (30) days before each automatic renewal, to the email address on the account. To avoid being charged for a renewal, please cancel before the renewal date.

3.5 If you wish to dispute a renewal charge after the fact (for example, where you missed the renewal reminder and did not intend to renew), please contact billing@aedificon.ai promptly. Aedificon may, at its discretion and on a case-by-case basis, agree to a refund of a renewal charge where:

(a) the request is made within fourteen (14) days of the renewal charge; and

(b) you have not used the Software during that renewal period (no activation events recorded in that period).

This discretionary remedy is not a contractual right and is offered as a goodwill gesture only.

4. Defects in the Software

4.1 If the Software is defective in a way that means it does not substantially conform to the Documentation, the Limited Warranty in §14 of the Terms of Service applies. Under that warranty, Aedificon will (at its option) provide a fix, replacement or refund of the license fee.

4.2 The Limited Warranty applies only during the Support Window for the relevant product version (see §6 of the Terms of Service). Once a product version's Support Window has ended, no warranty claims may be made in respect of that product version. For Subscription Licenses this is rarely an issue, because the subscription always entitles you to install the then-current, in-Support-Window product version. For Perpetual Licenses purchased and used on a product version whose Support Window has ended, the appropriate next step is to consider purchasing a then-current product version.

4.3 The 14-day refund window in §2 is independent of, and does not displace, your rights under the Limited Warranty. The Limited Warranty is your sole and exclusive remedy for non-conformity defects, subject always to mandatory applicable law.

5. How to request a refund

5.1 To request a refund, please write to billing@aedificon.ai and include:

(a) your Paddle order ID (shown on the receipt Paddle sent you);

(b) the email address on your Aedificon account;

(d) confirmation, where applicable, that you have not downloaded or activated the Software.

5.2 We will acknowledge your request within two (2) business days and will normally process eligible refunds within ten (10) business days of acknowledgement. The funds are returned by Paddle to the original payment method. Bank-side processing may take additional time depending on your bank or card issuer.

5.3 If your refund request is declined, we will explain the reason. If you disagree, please reply to the same email and we will review the decision; if the dispute remains unresolved, the dispute-resolution provisions of §20 of the Terms of Service apply.

5.4 Note that chargebacks initiated through your bank or card issuer are handled by Paddle and may result in suspension of the affected account pending resolution. Where you believe a refund is due, please contact us first; this is faster and avoids any risk of account suspension.

6. Purchases via the Autodesk App Store

If you purchased the Software via the Autodesk App Store, refund requests in the first 30 days following purchase may be handled by Autodesk under the Autodesk App Store's own refund policy. Please refer to your Autodesk receipt and to https://apps.autodesk.com for the applicable terms. Where Autodesk's policy applies, this Aedificon Refund Policy is superseded for that purchase to the extent of any conflict.

For Software defects (see §4), please contact Aedificon support directly at support@aedificon.ai regardless of the purchase channel.

7. No consumer-withdrawal regime

The Software is sold and licensed to businesses only, and you confirm at checkout that you are acquiring it in a professional capacity. The 14-day right of withdrawal granted to consumers under Directive 2011/83/EU and Distansavtalslagen (2005:59) does not apply to your purchase. The 14-day refund window in §2 is a contractual remedy that Aedificon offers voluntarily, on the conditions set out above.

8. Mandatory applicable law

Nothing in this Refund Policy limits any rights you may have under mandatory applicable law that cannot be excluded or restricted by contract.

9. Changes to this Refund Policy

Aedificon may update this Refund Policy from time to time, in accordance with §18 of the Terms of Service. Material changes will be notified by email at least thirty (30) days before they take effect.

10. Contact

Refund and billing enquiries: billing@aedificon.ai Support and technical issues: support@aedificon.ai General contact: hello@aedificon.ai Aedificon AB, Valentin Sabbats gata 5, 113 61 Stockholm, Sweden

End of Refund Policy. Effective 2026-05-05.